About Support Ticket Urgency and Classification
Posted by Ümit AYDINLI, Last modified by Ümit AYDINLI on 22 March 2022 10:08 AM
About Urgency and Classification of Support Requests
a- Critical issue affecting all users,
Examples: No services are accessible.
a- System failure, failure to perform important functions and problems affecting some but not all users,
Examples: DHCP does not work, but it can be worked with static ip.
a- Problem or error affecting a small number of users,
Examples: Configuration request, name change, service information, etc. like.