About Support Ticket Urgency and Classification
Posted by Ümit AYDINLI, Last modified by Ümit AYDINLI on 22 March 2022 10:08 AM
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About Urgency and Classification of Support Requests Urgent: a- Critical issue affecting all users, Examples: No services are accessible. High: a- System failure, failure to perform important functions and problems affecting some but not all users, Examples: DHCP does not work, but it can be worked with static ip. Normal: a- Problem or error affecting a small number of users, Examples: Configuration request, name change, service information, etc. like. | |
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